Information and Communication Technologies as a competitive performance factor in provider institutions of medical services in Ensenada, Baja California

Keywords: Competitiveness, competitive performance, health institutions, hospital efficiency, information and communication technology

Abstract

At present, the effects of competitiveness have transcended the business environment and have become essential aspects in organizations. The health sector has not been exempt from this phenomenon, which is essential to achieve greater hospital efficiency. In this context, the use of information and communication technologies has become a new factor of competitive advantages. The objective of the research is to demonstrate that information and communication technologies constitute a competitive performance factor in health institutions, for the achievement of competitive advantages. The research has a qualitative approach, with a descriptive scope, of a retrospective type and a non-experimental, cross-sectional design. A meta-analysis was carried out, guided by a procedure for its execution. As a result, it was determined that the use of information and communication technologies, from its technological, management and social impact dimensions, constitutes a competitive performance factor in health, from its dimension of control of material resources, quality of healthcare process and patient care time. As a conclusion, it is affirmed that their use in health institutions in Ensenada, Baja California, can contribute to the achievement of competitive advantages and greater hospital efficiency.

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Published
2021-01-05