Validating a stress-management workshop for nursing staff

Abstract

In order to avoid economic loses and worker productivity, most companies and institutions implement actions to reduce work related-stress. However, some institutions do not take into account the effect of stress on employee productivity and service quality. Psychological abuse directed to inpatients, is a worldwide issue. Some reasons are health personnel overwork, deficient organization, etc. We propose to implement a stress-management workshop in health institutes and determine its validity. Using stress-assessment tools, we will evaluate stress level in nursing staff allocated to inpatient care areas, due to their greater interaction with the vulnerable population. After taking this workshop, we expect nursing staff will perform their duties appropriately and thus contribute to customer satisfaction in response to the provided service.