Identificación de problemas en el departamento automotriz en una empresa de telecomunicaciones mediante herramientas de mejora continua

Diana A. Romero-Fuentes; César Mendoza Gómora; Carlos E. Borja-Soto

doi:10.29057/escs.v8i15.6533

Authors

Diana A. Romero-Fuentes Universidad Autónoma del Estado de Hidalgo
César Mendoza Gómora Universidad Autónoma del Estado de Hidalgo https://orcid.org/0000-0003-1462-0588
Carlos E. Borja-Soto Universidad Autónoma del Estado de Hidalgo https://orcid.org/0000-0003-3385-8348

DOI:

https://doi.org/10.29057/escs.v8i15.6533

Keywords:

Maintenance, Continuous Improvement, Pareto Chart, PDCA, Telecommunications

Abstract

Continuous Improvement Tools (CIT) have become important in the workplace, because they allow the analysis of current situations, identifying the main trouble that affect efficiency in companies. Regarding Telecommunications Company, the CIT were implemented in the automotive department, since it presented a series of inconsistencies, which caused a series of claims, low efficiency in this department and higher expenses in corrective maintenance. Some tools were implemented as the PDCA cycle, Pareto diagram and cause-effect diagram. This made it possible to identify the root cause that affects the company, which lies in the lack of an adequate maintenance program.

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Articles accepted

61%

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145

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Publisher: Universidad Autónoma del Estado de Hidalgo

References

Bonilla, E., Díaz, B., Kleeberg, F., y Noriega, M. (2020). Mejora Continua de los procesos, Herramientas y técnicas. Lima: Fondo

CEPYMEnews. (2020). Obtenido de https://cepymenews.es/la-ley-de-pareto-regla-80-20-gestion-empresarial/

Ingenio Empresa. (2020). Obtenido de https://ingenioempresa.com/ciclo-pdca/

Bermúdez, R. E. y Díaz, C. J. (2010). El uso del diagrama causa-efecto en el análisis de casos. Revista Latinoamericana de Estudios Educativos, XL(3), 127-142.

Tolamatl-Michcol, T. J., Cano-Olivos, P., Flores-Farías, S., y Nava-Morales, J. J. (2012). Análisis de Facilitadores para sostener la mejora continua en una empresa de autopartes. Conciencia Tecnológica, (44), 41-50.