Keys performace indicators: The 75 keys that the administrator must know

Abstract

In this book, the author describes the importance of the administrator in managing key performance indicators (KPIs), it is describes from six perspectives, how the business develops under the visualization and use of the KPIs as a tool to be able to assess the areas that have a good performance, such as those that are moving away. The importance of the indicator is described from the different perspectives, how to measure it, an easy-to-apply formula is proposed, the frequency of measurement, the incursion of costs of collecting information, as well as the establishment of objectives / points of evaluation. reference, as well as an application example. Different perspectives are described in the book such as financial, consumer, sales and marketing, operational processes and supply chain, employment and corporate social responsibility are described, each of them allows visualizing the KPIs that can be used by the compañy administrator.