Over-dead waited actions’ forecast for period t+1, at the quality management system in an electric sector Spanish enterprise with operations in central Mexico
Abstract
Quality management system within the organizations allows quality levels’ control in product or service scopes. Through the implementation of improvement actions, customer satisfaction can be increased. However, when these actions are not fulfilled, quality management system is affected having a barrier to reach high quality levels, which impacts customer satisfaction. It is pertinent, apply tools that, allow us to visualize quality management system’s status. In present document, a statistical analysis is carried out to forecast period t + 1, in expired quality actions field, in order to provide guidelines for decision makers, to support quality management system´s use.
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References
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