Talent Management in Tourism

Abstract

Tourism reviews the importance for the development and economic growth of Mexico and other countries. Thus, the World Travel and Tourism Council (WTTC for its acronym in english) notes that the industry employs about 313 million people and gender 10.7% of the Gross Domestic Product (GDP) worldwide (WTTC, 2017). In the case of Mexico, the sector contributes 8.5% of GDP to the national economy and more than 4 million jobs (Ministry of Tourism, 2017). Such diversification is reflected in the globalization of the sector and in the reconfiguration of the tourist offer based on innovation. Therefore, to companies providing tourism services to meet the goals set by the organization; in addition to covering a number of new destinations. Thus, the tourism industry is faced with the need to contribute to the economic and social development of the country in a sustainable and innovative way, considering the rapid social, cultural and economic transformations in which the involved actors operate; which, the combination generates competitive advantages between destinations, products, companies and companies, both nationally and internationally. And how to achieve this? Tourism companies have a determining role as responsible for providing tourists with a service that meets their needs and expectations; for this reason, the talent management and the professionalization of personnel is preponderant. Lastly, it should be noted that one of the key aspects for the competitiveness of a destination is the ability of human resources to offer what is required.